Privacy Policy

1. Introduction

Elite Reception AI ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website elite-reception-ai.com, use our services, or communicate with us via phone, text message, or email.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and mailing address that you voluntarily provide when filling out forms, requesting a demo, or contacting us.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Communication Data: Records of calls, text messages (SMS/MMS), and emails exchanged through our AI receptionist platform, including content and metadata.
• Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience and analyze site traffic.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI receptionist services
• Process your inquiries and respond to your requests
• Send you service-related communications, updates, and promotional materials
• Improve our website, products, and customer experience
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or unauthorized activity

4. SMS/Text Messaging

By providing your phone number and opting in, you consent to receive automated SMS/MMS messages from Elite Reception AI. These messages may include appointment confirmations, follow-ups, service updates, and promotional content. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. We do not share your phone number or SMS opt-in data with third parties for their marketing purposes.

5. Sharing of Information

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third-party vendors who help us operate our platform (e.g., hosting, analytics, SMS delivery, CRM).
• Business Clients: If you interact with our AI receptionist on behalf of a service business, that business may receive your contact information and conversation data.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP
• Request a copy of the data we hold about you
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: